Privacy Policy
How wz2 collects, uses, stores, and protects your personal data — your privacy rights on Bangladesh's trusted online casino platform.
Introduction & Scope
What this policy covers and who it applies to
This Privacy Policy ("Policy") describes how wz2 ("we", "us", "the Platform") collects, processes, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who access or use the wz2 website at wz2.im and any associated services — including casino games, sports betting, live dealer tables, crash games, and payment facilities.
By registering an account on wz2 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms an integral part of the wz2 Terms & Conditions.
wz2 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties for marketing purposes under any circumstances.
Data We Collect
The categories of personal information wz2 gathers from players
wz2 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the site, and in some cases from third-party sources such as payment providers. The categories of data we collect include:
- Identity data: Full name, date of birth, gender, national ID number (NID), passport number, or other government-issued identification details submitted during account registration or KYC verification.
- Contact data: Email address, mobile phone number, and residential address (city, district, and division within Bangladesh where applicable).
- Financial data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (where applicable), transaction history, deposit amounts, withdrawal requests, and balance information.
- Gaming activity data: Game session records, bet history, wager amounts, win/loss outcomes, bonus usage, and responsible gaming settings you have configured.
- Technical data: IP address, device type (Android, iOS, desktop), operating system, browser type and version, screen resolution, unique device identifiers, and session timestamps.
- Communications data: Records of your interactions with wz2 customer support, including emails sent to [email protected] and live chat transcripts.
- Location data: General geographic location inferred from your IP address. We do not collect precise GPS coordinates.
How We Use Your Data
The purposes for which wz2 processes your personal information
wz2 processes your personal data only for legitimate, defined purposes directly related to the operation of the platform and the services we provide to you. The primary purposes for which we use your data are:
wz2 does not use automated decision-making processes that produce legally significant effects on players without human review. If your account is flagged by our automated fraud systems, a member of our compliance team will manually review the case before any action is taken.
Our Privacy Commitments
Six core principles that guide how wz2 handles your personal data
SSL Encryption at All Times
Every connection between your device and wz2.im is protected by SSL/TLS encryption. Your login credentials, financial data, and personal details are transmitted securely across all networks.
No Data Selling — Ever
wz2 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. Your information stays within the wz2 platform ecosystem.
Minimal Data Collection
We collect only the personal data that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not gather data for its own sake.
Clear Data Retention Limits
Player account data is retained for as long as your account is active and for a defined period after closure as required for legal and audit purposes. Data no longer needed is securely deleted or anonymised.
Your Rights Are Respected
You have the right to access your personal data, request corrections, ask for deletion where legally permissible, and withdraw marketing consent at any time. Contact [email protected] to exercise these rights.
Secure Internal Access Controls
Access to player personal data within wz2 is restricted on a strict need-to-know basis. Staff are trained in data handling procedures and are bound by confidentiality obligations.
Data Sharing
When and with whom wz2 shares your personal information
wz2 does not share your personal data with third parties except in the following defined circumstances, each of which is necessary for the legitimate operation of the platform:
- Payment processors: Your financial data is shared with bKash, Nagad, Rocket, Upay, and partner banks solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data protection obligations.
- Game providers: Technical session data (e.g., player ID, session token, wager amounts) is shared with licensed game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe in order to deliver games and settle results. Game providers do not receive your full identity or financial profile.
- Identity verification services: KYC and AML service providers may receive your identity documents (NID, passport) solely for the purpose of verifying your identity and age. These providers operate under strict confidentiality agreements.
- Legal and regulatory requirements: wz2 may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by applicable law, court order, or in response to a lawful regulatory request.
- Business successors: In the event of a merger, acquisition, or sale of assets involving wz2, player data may be transferred to the successor entity, which will be required to honour this Privacy Policy or provide advance notice of any material changes.
International Data Transfers
Some of wz2's third-party service providers (particularly game providers) may be located outside Bangladesh. Where data is transferred internationally, wz2 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — to maintain the security and integrity of your personal data during transfer and processing.
Cookies & Tracking
How wz2 uses cookies and similar technologies on the platform
wz2 uses cookies and similar tracking technologies (such as local storage tokens) to operate the platform, maintain your session, and improve your experience. Cookies are small text files stored on your device when you visit a website.
You may control cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform. Disabling functional cookies may reduce the convenience of your experience. Disabling analytics and marketing cookies has no impact on platform functionality.
Data Retention
How long wz2 keeps your personal data and when it is deleted
wz2 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. The following retention periods apply as a general guide:
- Active account data is retained for the lifetime of your account plus a minimum period of five (5) years after account closure for AML audit and legal compliance purposes.
- Transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years to meet financial record-keeping requirements.
- KYC identity documents are retained for the period required by applicable regulations following account closure. Copies are stored in encrypted form.
- Customer support communications are retained for up to three (3) years after the last interaction to allow for dispute resolution and quality review.
- Marketing consent records are retained indefinitely until you withdraw consent, at which point they are archived as evidence of the consent withdrawal.
When data reaches the end of its retention period, it is securely deleted from wz2 systems or anonymised in a manner that makes re-identification impossible. Backups are purged on a rolling schedule consistent with these retention periods.
Your Rights
What you are entitled to request regarding your personal data
As a player on the wz2 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at with the subject line "Data Rights Request". We will respond within a reasonable timeframe, typically within 30 days.
Right of Access
You have the right to request a copy of the personal data wz2 holds about you. We will provide this in a structured, commonly used format. Note that certain data may be redacted where disclosure would affect the rights of third parties or compromise our fraud detection systems.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details (email, phone number) directly from your account dashboard. Identity data changes require KYC re-verification.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is limited where wz2 is required to retain data for legal compliance, AML obligations, or ongoing dispute resolution. Accounts subject to active investigations cannot be deleted until the investigation is concluded.
Right to Object to Marketing
You may withdraw consent for marketing communications at any time by contacting [email protected] or by using the unsubscribe link in any promotional email. Withdrawal of marketing consent does not affect your ability to use the platform or receive service-related communications.
Data Security
The technical and organisational measures wz2 uses to protect your data
wz2 implements a layered security architecture to protect player data against unauthorised access, loss, alteration, or disclosure. Our security measures include:
- SSL/TLS encryption on all data in transit between your device and wz2 servers. All pages are served over HTTPS exclusively.
- Encrypted storage for sensitive data at rest, including KYC documents, payment credentials, and account passwords (stored as salted hashes — never in plain text).
- Role-based access controls ensuring that only authorised wz2 personnel with a legitimate need can access specific categories of player data.
- Real-time monitoring for suspicious account activity, unusual login patterns, and potential data breaches. Automated alerts trigger immediate investigation by the security team.
- Regular security reviews and vulnerability assessments of platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
While wz2 takes every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password, do not share your credentials, and notify us immediately at if you suspect unauthorised access to your account.
Minors & Age Restriction
wz2's strict policy on access by persons under the age of 21
The wz2 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or submit any personal information to wz2.
If wz2 discovers or has reason to believe that an account was created by or is being operated by a person under the age of 21, that account will be immediately suspended pending investigation. Any funds held in the account will be dealt with in accordance with our Terms & Conditions and applicable legal requirements. Any personal data collected from a minor will be deleted as promptly as practicable.
Policy Updates & Contact
How this policy may change and how to reach the wz2 privacy team
wz2 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account and update the effective date at the top of this page. Continued use of the platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Policy periodically so that you remain informed about how your personal data is being handled. If you disagree with any changes to this Policy, you should discontinue use of the platform and contact us to request account closure.
Continue Exploring wz2
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